Payment and Shipping Info

Payment information

Payment Term is DELIVERY AGAINST PAYMENT, we DO NOT accept C.O.D. orders.
We accept the PayPal, Credit Card and Wire Transfers.

It is possible to make an electronic balance transfer via PayPal to: You can choose this method directly during the online payment process.

Credit Card
In order to pay by credit card, you will be required to enter your credit card number with the date of expiry once you reach Checkout. We accept Visa and MasterCard

Wire Transfers
Wire Transfers can only be used on orders with a grand total (subtotal plus all additions and deductions and shipping fees excluded) of at least $500.
For order > $2000, Wire Transfer is preferred. In this circumstance, an extra discount will be applied for the grand total (subtotal plus all additions and deductions, shipping fees excluded). Please contact the customer support team: to confirm the detailed discount according to your order.
Wire transfer payments usually take 3-5 business days to clear. We will not ship your order until your payment is verified by our bank. Please send a copy of the Wire transfers receipt to our customer service, it is not sufficient to release an order, but will help to push the delivery date.

General Shipping Info

1. Shipping address should be input in English without any special symbols to help the courier company recognize your address in the system. We will ship according to the shipping address you provided, please notify us any address change before your order is marked “Processing” to avoid parcel loss.
2. Please contact our customer service staff immediately if you need to cancel or altered an order. Once your order has reached “processing” status, it can no longer be canceled or altered in any way. To avoid complications, please recheck your shopping cart before checkout.
3. We can ship all in-stock orders in 1-5 business days as your order has been confirmed.
4. All items are inspected before dispatch and are carefully hand-packed.
5. With standard courier practice, you need to check the contents of the parcel before signing for your goods. If you do not we can’t be held responsible for any damage that may have occurred in transit.

Shipping Options

We offer Bulgarian Post Standard Ground Rate (with Tracking Code) and competitively priced DHL shipping service.
To avoid the big loss caused by parcel lost in transit, the Bulgarian Post Standard Ground Rate shipping is not available for order over $200. If the Bulgarian Post Standard Ground Rate shipping is must for you, please leave us a comment. We will charge you the Express shipping cost, and ship following your instruction. But we regret that we can’t hold the responsibility for the possible loss.

Bulgarian Post Standard Ground Rate
Normal Orders (shipping from Bulgaria): US/GB/DE/AU POST, DPI, SPEEDY.
*US/GB/DE/AU Post includes the available country as United States, United Kingdom, Germany and Australia.EU Post includes 30 countries in Europe.
*Limiting for battery, includes pure battery and battery used products.
It normally takes 3 to 22 working days, to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn’t guarantee a timely delivery but will perform the best on our side.
You can track your package in the following websites:
When your package arrives at local customs, customs clearance might take 5-7 working days without any update on tracking information. If your order is notified as “Traceable” for 30 working days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/ reship in the worst case.

DHL:3-5 working days not guaranteed, tracked, import duties excluded.

Customs, Duties and Taxes

You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not hold responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.
Customs are quite different in each country. please comment while you are placing order about the requirements, we will support as much as possible.

Order Status

1.Pending: Your order is submitted to us but without checkout.
2.Confirmed: Your order is accepted by us.
3.Processing: Your order is under Processing.
4.Shipped: Your order is collected for assignment by the forwarder.
5.Traceable: Tracking information for your order is available.
6.Canceled: Your order is canceled.
Please note that it normally takes 1-7 working days) for the order status to change from “Shipped” to “Traceable”, since we need some time to collect the tracking information from the forwarder and upload it to our system.